Please login here:
Register for your next order:
Here you will find answers to your questions about your JURA product. Select the product line and then the model. The product manual in PDF format, tips on using the product and any other available resources will appear on the tabs below.
To ensure that your IMPRESSA or ENA produces top-quality coffee and functions correctly, the machine should be cleaned and maintained on a daily basis. You should proceed as follows:
To start the de-scaling programme, switch off the machine.
The de-scaling programme for your IMPRESSA XF50 can be started at any time with or without display prompt.
If READY SCALED lights up in the display, switch the machine off and hold the Rinse key down until EMPTY TRAY is displayed.
If READY lights up in the display, switch the machine off and hold the Rinse key down until EMPTY TRAY is displayed.
If MACHINE DE-SCALING is displayed for an extended period, the de-scaling programme was started with too much liquid or the water was replenished before the tank was empty.
If MACHINE DE-SCALING lights up even though the CLARIS plus filter has been inserted, the filter was not programmed.
The filter change programme for your IMPRESSA XF50 can be started at any time in either of two ways:
If READY FILTER lights up in the display, switch off your machine and hold the Rinse key down until REPLACE OPEN TAP is displayed. Insert the new filter and turn on the tap for dispensing hot water/steam. The IMPRESSA XF50 will now begin to rinse the filter.
If READY lights up in the display, switch off your machine and hold the Rinse key down until REPLACE OPEN TAP is displayed. Insert the new filter and turn on the tap for dispensing hot water/steam. The IMPRESSA XF50 will now begin to rinse the filter.
If the Easy Cappuccino frother / fine foam frother is to fulfil your coffee dreams, it needs to be cleaned regularly.
If the Professional Cappuccino Frother / Professional fine foam frother is to fulfil your coffee dreams, it needs to be cleaned regularly.
Is it normal for water to run into the drip tray every time that coffee has been dispensed?
Yes, after each occasion on which coffee is dispensed, the residual water is conveyed into the drip tray via a special valve.
Coffee taste:
Are you unhappy with the taste of the coffee? If the coffee tastes unpleasant, this could be due to any of the following reasons:
Coffee temperature:
Is your coffee not hot enough? The following are some commonly found reasons why the coffee might not be hot enough:
The IMPRESSA XF50 are supplied with the hot water nozzle as standard. However, thanks to the Connector System©, you can connect the Cappuccino Frother (fine foam frother), which will allow you to froth milk.
If the milk is not foamed with the Cappuccino Frother (fine foam frother), the frother is blocked. Remove the frother and clean it thoroughly.
CALCIFIED lights up although the CLARIS filter cartridge is in use.
De-scaling programme cannot be started:
DE-SCALING appears for an extended period.
READY is displayed, but the coffee smells unpleasant.
EMPTY GROUNDS is not displayed.
To ensure that your machine provides satisfaction for a long time and to avoid repairs, please note that the grinder on your JURA coffee machine is not suitable for coffee beans that have been treated with additives (e. g. sugar) during or after roasting.
Use of such coffee mixtures can result in damage to the grinder. Any repair costs incurred as a result are not covered by the warranty provisions.